Standard Support

Mon - Fri (excluding public holidays)
9am - 5pm (Adelaide time)

08 7122 5440

International: +61 8 7122 5440

helpdesk@thymesoft.com.au

Emergency Out-of-Hours Phone Support

Emergency out-of-hours phone support is available to all clients at no additional cost - for assistance with urgent issues, such as affecting point of sale, access control, golf competitions, or any other critical daily club operations. 

Between 7am & 11pm (Adelaide time), 7 days a week

08 7122 5440

Emergency out-of-hours support is diverted to the mobile phone of the staff member currently on-call. It may take a little while to be answered, so please persist. If you reach voicemail then please leave a message including your name, return number and club name, and we will get back to you promptly.

Please note our helpdesk email is not monitored outside of standard support hours, and accordingly should not be used for out-of-hours support.

Remote Support Installer

Thyme Software uses ScreenConnect to provide remote support to our clients. Click the following link to provide us with access to your computer:

Install Thyme Remote Support