Member Magic is supplied to clubs and associations on an annual license basis. The license fee is calculated based on the size of the membership of the organisation concerned, and also includes all software updates as they are released. Most clubs opt to pay the license fee on a monthly basis as we do not impose any additional surcharge for this facility.

Interfaces to MYOB Premier accounting, MiClub Internet services, Point of Sale and Access Control systems are each optional modules for which a small additional monthly license fee is charged.

Please feel free to contact Thyme Software so we can give you an accurate indication of what the license fee would be for your organisation. There would be some additional charges during the installation of Member Magic at your club to cover data conversion, training, travel and accommodation etc. These costs will vary based on the specific requirements of each organisation, and we will be able to determine these details during the quotation process. Our policy is to ensure that you know your costs in advance, avoiding hidden or additional expenses that you have not budgeted for.

In order to minimise the total cost of using Member Magic at your club, the licence fee also covers support by telephone (via a 1300 number – local call cost only), by email and by remote access (using pcAnywhere, preferably via broadband, but by dial-up modem where broadband is not available). Our help desk 1300 number is staffed 24 hours per day, 7 days a week, and usually provides a response time of well under two hours. If you have a problem on a weekend we will be available to help you.

On-site support is available at the prevailing hourly rate, plus any travel and accommodation costs incurred. We try to minimise these expenses at all times, and we do not add a surcharge when billing these costs to your organisation.

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